Terms of Conditions

Umoya Terms and Conditions

Effective Date: 13 July 2026

Last Updated: 13 July 2026

Website: https://umoyaabortioncare.co.za/

Organisation: Umoya ("Umoya," "we," "our," or "us")

Umoya ("Umoya", "we", "us", or "our") owns and operates https://umoyaabortioncare.co.za/ (the "Website"). By accessing or using this Website, including its information, digital materials, telehealth consultation services, and, where legally permissible, facilitation of access to medical abortion products (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this Website.

Umoya provides telehealth-based reproductive health information and consultation services. We do not provide emergency medical services. If you require urgent or emergency medical care, you should immediately seek assistance from a licensed healthcare provider in your jurisdiction. Use of this Website does not create a doctor–patient relationship except within the limited scope of a completed telehealth consultation, where applicable and legally permitted.

You must be at least 18 years old, or the legal age of majority in your jurisdiction (whichever is higher), to use this Website and its Services.

Access to Medical Abortion Products

Access to medical abortion products, where available, is strictly for personal use and only in jurisdictions where such access is lawful. By requesting, purchasing, or using such products, you represent and warrant that:

  • You are acting in compliance with the laws of your jurisdiction.
  • The medical and personal information you provide is accurate and complete.
  • You will use the products solely as instructed and for personal use.

Umoya makes no representation or warranty regarding the legality of medical abortion products in any specific country or jurisdiction. You acknowledge that compliance with local laws is solely your responsibility. Umoya shall not be liable for misuse, diversion, resale, regulatory restrictions, customs actions, seizure, delays, or use inconsistent with medical guidance or applicable law.

Data Protection and Privacy

Umoya processes personal data in accordance with applicable data protection laws, which may include the General Data Protection Regulation (GDPR), the Kenya Data Protection Act (2019), the Nigeria Data Protection Act (2023), and the South Africa Protection of Personal Information Act (2013), where applicable. Health data is treated as sensitive personal information and safeguarded accordingly. By using this Website, you consent to the lawful processing of your personal data, including cross-border data transfers, in accordance with our Privacy Policy.

Payments and Delivery

Payment must be received in full before Services or products are provided. Delivery timelines are estimates only and are not guaranteed. Umoya is not responsible for delays caused by regulatory authorities, customs, carriers, force majeure events, or other third parties. We reserve the right to refuse, suspend, limit, or cancel Services at our discretion, subject to applicable law.

Donations

Umoya may solicit voluntary donations through its Website to support the maintenance and continuation of its services. Donations are used to fund operational costs, including but not limited to platform hosting, helpdesk support, and service accessibility.

By donating, you acknowledge that:

  • Donations are voluntary and non-refundable.
  • Donations may be made via credit card, wire transfer, bank draft, money order, or any other payment method accepted by Umoya.
  • Umoya reserves the right to determine the allocation and use of all donations received.

Consultation and Companion Care Services

The following conditions apply to the consultation (order pills) and companion care support services offered through Umoya. Providing information, guidance, or support does not constitute medical treatment or professional healthcare services.

  • All individuals seeking support related to reproductive health, unwanted pregnancy, or abortion self-care accompaniment may access these services.
  • Both services are intended for informational and supportive purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
  • You will not be charged for using the companion care support service. Costs related to medication, shipping, or third-party services may apply when using the order pills consultation service.
  • Any personal information shared through these services will be treated with strict confidentiality and used solely for the purpose of providing support and processing your request.
  • Umoya does not disclose, sell, or share your information with third parties, except where required by law.
  • All communications and order-related information are stored securely and only accessible to authorised Umoya staff providing the services.
  • You may request the removal of your personal information from our records at any time by writing to us via the Contact Us page.
  • While we take all reasonable measures to protect your data, Umoya cannot guarantee absolute security against unauthorised access.

Third-Party Links

This Website may contain links to third-party websites. Umoya does not control and is not responsible for the content, policies, or practices of such third parties.

Intellectual Property

All content on this Website, including text, graphics, logos, and digital materials, is the intellectual property of Umoya unless otherwise stated and may not be reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Umoya disclaims all liability for indirect, incidental, consequential, special, regulatory, criminal, or jurisdiction-related claims, damages, penalties, or losses arising out of or in connection with use of the Website, Services, or products.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the Website constitutes acceptance of the revised Terms.