Privacy Policy

Umoya Privacy Policy

Effective Date: 13 July 2026

Last Updated: 13 July 2026

Website: https://umoyaabortioncare.co.za/

Organisation: Umoya ("Umoya," "we," "our," or "us")

1. Who We Are and Scope of This Policy

Umoya (herein referred to as "the Platform" or "we") operates a digital reproductive health platform, including a website and related technologies. Our mission is to provide access to reliable medical abortion information, reproductive health resources, and compassionate online support from trained abortion care companions.

This Privacy Policy explains how we collect, use, store, disclose, and protect personally identifiable information ("Personal Information" or "PII") from individuals who interact with our Platform ("Users").

This Policy applies to:

  • Website visitors
  • Individuals who request information or services
  • Individuals who communicate with our support or companion team
  • Individuals who use our online resources and services
  • Job applicants or contractors (where applicable)

Third-party service providers may support certain Platform functions. While we may rely on these providers, we require them to maintain appropriate data protection and confidentiality standards.

2. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

  • Minor updates, such as clarity improvements or enhanced privacy protections, may be made without direct notice.
  • Material changes affecting how we collect, use, or share Personal Information will be communicated through the Platform or available contact channels.

The updated version will always include a revised "Last Updated" date.

3. Information We Collect

We collect Personal Information necessary to operate our Platform safely, provide requested services, and improve user experience.

A. Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Shipping or mailing address
  • Payment information (processed securely by third-party payment providers)

B. Health-Related Information (Sensitive Personal Information)

Because we operate in the reproductive health space, users may voluntarily provide sensitive information, including:

  • Pregnancy-related information
  • Responses to medical screening questions
  • Reproductive health history relevant to requested services
  • Questions or communications regarding reproductive healthcare

We treat health-related information as confidential and apply appropriate safeguards to protect it.

C. Technical and Usage Information

  • IP address
  • Device type
  • Browser type and language
  • Internet service provider
  • Approximate location data
  • Pages visited and interaction patterns
  • Cookies and similar tracking technologies

D. Voluntary Information

  • Testimonials or feedback
  • Survey responses
  • Communications with our support team

4. How We Collect Information

We collect Personal Information through:

  • Information voluntarily submitted by Users
  • Interactions with the Platform
  • Communications with our support or companion team
  • Transactions made through the Platform
  • Automated technologies such as cookies and analytics tools

By using our Platform, Users consent to the collection and use of Personal Information as described in this Policy.

5. How We Use Your Information

We use Personal Information to:

  • Provide requested information and services
  • Respond to questions and support requests
  • Provide abortion care companion support
  • Improve our services and user experience
  • Conduct internal research and service evaluation using appropriate safeguards
  • Comply with legal and regulatory requirements
  • Prevent fraud or misuse of our Platform

We do not sell or rent Personal Information to third parties.

Where data is used for research or reporting purposes, we use aggregated or anonymised information whenever possible.

6. Data Sharing and Disclosure

We may share limited Personal Information with:

  • Healthcare professionals where appropriate support or guidance is required
  • Technology and hosting providers
  • Secure payment processors
  • Service providers supporting Platform operations
  • Legal or regulatory authorities where required by law

We only share the minimum amount of information necessary for the intended purpose. Service providers are required to maintain confidentiality and appropriate security safeguards.

7. Data Security

We implement reasonable technical and organisational safeguards, including:

  • SSL encryption
  • Secure hosting environments
  • Restricted access to sensitive information
  • Confidentiality obligations for staff and contractors
  • Security monitoring and updates

While we take reasonable measures to protect Personal Information, no online system can guarantee absolute security.

8. Data Retention

We retain Personal Information only for as long as necessary to:

  • Provide requested services
  • Meet legal or regulatory obligations
  • Resolve disputes
  • Maintain accurate records

After this period, Personal Information is securely deleted or anonymised where appropriate.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse performance, and enhance user experience.

Users may adjust browser settings to decline cookies; however, some Platform features may not function properly.

For more information, please refer to our Cookie Policy.

10. Your Rights

Depending on applicable laws, Users may have the right to:

  • Access their Personal Information
  • Request correction of inaccurate information
  • Request deletion of Personal Information
  • Withdraw consent
  • Restrict or object to certain processing activities
  • Request information about how their data is used

To exercise these rights, contact us through our contact page. We may require identity verification before fulfilling requests.

11. Minors

Our Platform is intended for individuals who meet the legal age requirements in their jurisdiction. We do not knowingly collect Personal Information from children under 18 without an appropriate legal basis.

12. International Data Transfers

If Users access our Platform from outside our operating jurisdiction, Personal Information may be transferred and processed in countries with different data protection laws. We take reasonable steps to ensure appropriate safeguards are in place.

13. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of third-party services they access.

14. How to Contact Us

For privacy-related questions, concerns, or requests, please contact us through the Umoya contact page.

We may verify identity before disclosing, correcting, or modifying Personal Information.